We're bummed if you don't have a good shopping experience or you're not 100% satisfied with the items you’ve received, but we gladly will process & accept your return!
Please note: As a small business, we really do our best. With this being noted, we are not perfect. As noted under our "cool finds" category, all of our vintage, secondhand pieces are imperfect. We do our best to catch these imperfections in the photos / descriptions we share, but it is possible we can miss these.
The customer is responsible for the return shipping payment.
Below are some Instructions if a return becomes necessary.
1. Please email email@example.com, indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Purchase your return shipping label to the return address provided when emailing firstname.lastname@example.org.
4. Drop off your package at the local post office.
5. Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your payment account in advance. Once your refund has been issued, you should receive a confirmation email.
1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
2. Returned items must be in their prior condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
3. Items with non-returnable marks and free gifts cannot be returned.
4. We do not accept returned items that have been sent back without proper returns requests.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Rapp Goods products.
Please contact email@example.com if you wish to return any items to the nearest return address. You will receive a response as soon as possible.